When you drop off or mail in your film to Rewind Photo Lab, we store your processed negatives within our filing system free of charge for 30 days from the date of processing. During this time, you can collect your negatives directly from our store lo

<h2 id="isPasted">Initial Storage Period</h2><p>When you drop off or mail in your film to Rewind Photo Lab, we store your processed negatives within our filing system free of charge for <strong>30 days</strong> from the date of processing. During this time, you can collect your negatives directly from our store location without any additional fees.</p><p>For customers using the Wollongong store, please note that we keep jobs on-site for <strong>45 days</strong> before transferring to deep storage due to potential transit delays.</p><h2 id="unable-to-collect-in-store">Unable to Collect In-Store?</h2><p>If you were unable to pick up your negatives in-store as originally planned, we&apos;ve created a seamless solution for you with our &quot;Negative Return Shipping Request&quot; service:</p><ol><li><strong>Visit our Service Page:</strong> Go to <a href="https://rewindphotolab.com.au/products/negative-return-shipping-request">Negative Return Shipping Request</a> on our website.</li><li><strong>Fill in Required Information:</strong> Provide the exact name the job was placed under, your job order number, email address, shipping address, and contact number.</li><li><strong>Complete Your Order:</strong> The $8.50 charge for this service includes all standard shipping costs.</li><li><strong>Submission Confirmation:</strong> Once submitted, you&apos;ll receive a confirmation email with the details of your return shipping request.</li></ol><h2 id="deep-storage-system">Deep Storage System</h2><p>After the initial 30-day period, your negatives are transferred to our secure off-site deep storage facility.</p><h2 id="retrieving-from-deep-storage">Retrieving from Deep Storage</h2><p>For orders older than 4 weeks:</p><ol><li><strong>Use Our Deep Storage Form:</strong> Please use our <a href="https://rewindphotolab.com.au/pages/negative-retrieval">Deep Storage Retrieval form</a> to request your negatives.</li><li><strong>Retrieval Fee</strong>: A fee applies when retrieving negatives from deep storage.</li><li><strong>Delivery Method</strong>: Upon retrieval from deep storage and payment of the fee, your negatives will be mailed to the address you provide.</li><li><strong>Processing Time</strong>: Please allow 1-2 weeks for processing your retrieval request and shipping your negatives.</li></ol><h2 id="long-term-storage-policy">Long-Term Storage Policy</h2><p>Please be aware of our policy regarding long-term storage:</p><ul><li><strong>12-Month Uncollected Work Policy</strong>: Any items or materials left uncollected for 12 months or more will be considered forfeited. Rewind Photo Lab reserves the right to dispose of or destroy these items after this period.</li></ul><h2 id="digital-file-storage">Digital File Storage</h2><ul><li><strong>7-Day File Storage</strong>: Uploaded files are stored on our server for 7 days. Be sure to download them immediately.</li><li><strong>Correct Download Process</strong>: To download correctly from Dropbox, click DOWNLOAD then DIRECT DOWNLOAD.</li><li><strong>After 7 Days</strong>: Should you need to access your files after the 7-day period and they are no longer available on our server, the files are considered permanently unrecoverable. Rescanning of your film may be necessary to recreate the digital files.</li></ul><h2 id="recommendations-for-customers">Recommendations for Customers</h2><ul><li><strong>Track Your Jobs</strong>: Keep a record of when you dropped off your film to know when the free storage period ends.</li><li><strong>Keep Contact Details Updated</strong>: Ensure we have your current address and contact information.</li><li><strong>Backup Digital Files</strong>: We recommend downloading and backing up your digital scans as soon as they&apos;re provided.</li></ul><p>If you have any questions about our storage policies or need assistance with retrieving your negatives, please don&apos;t hesitate to contact us.</p>

Deep Storage and Negative Retrieval: Your Guide to Film Storage

Learn about our automatic refund process for blank film rolls, including how we calculate refund amounts, process timeline, and payment methods.

<h2 id="understanding-blank-film-refunds">Understanding Blank Film Refunds</h2><p>At Rewind Photo Lab, we understand that sometimes a roll of film may come out blank due to various factors such as camera malfunction, exposure issues, or other technical problems. When this occurs, we provide a partial refund based on the services you&apos;ve paid for.</p><h2 id="refund-calculation">Refund Calculation</h2><p><strong>Refund Amount:</strong> You will be refunded the difference between the full service price and our standard fee for developing only.</p><p>For example:</p><ul><li>If you paid $17.50 for Standard Resolution Develop + Scan C41 (1 roll)</li><li>Our development-only cost is $9.50</li><li>You would receive a $8.00 refund</li></ul><p>This policy ensures you&apos;re only charged for the services we were able to provide (developing the film) while not paying for services that couldn&apos;t be completed (scanning images that don&apos;t exist).</p><h2 id="refund-process">Refund Process</h2><p>Our refund process is designed to be automatic and efficient:</p><ol><li><p><strong>Identification:</strong> During the development process, our Sydney processing team carefully inspects each roll and identifies any blank rolls.</p></li><li><p><strong>Verification:</strong> The team confirms that no images can be retrieved from the film.</p></li><li><p><strong>Automatic Processing:</strong> Once a blank roll is confirmed, our processing team automatically initiates the appropriate refund for services not rendered.</p></li><li><p><strong>Notification:</strong> You will receive an automated email informing you about the blank roll and the refund that has been processed.</p></li></ol><h2 id="refund-timeline">Refund Timeline</h2><ul><li><p><strong>Card Payments:</strong> Refunds to credit or debit cards typically appear in your account within <strong>5-7 business days</strong>, depending on your bank&apos;s processing times.</p></li><li><p><strong>Cash Payments:</strong> If you paid in cash, refunds are processed as cash refunds, which you can collect upon your next visit to our store.</p></li></ul><h2 id="important-notes">Important Notes</h2><ul><li><p><strong>Bank Security Measures:</strong> Some banks may have security measures that reject refunds. If you haven&apos;t received your refund within the expected timeframe, we recommend contacting your bank to check if any security settings are blocking the refund.</p></li><li><p><strong>Verification:</strong> If you need to verify that a refund has been processed, you can contact us directly, and we&apos;ll be happy to check the status for you.</p></li><li><p><strong>No Further Action Required:</strong> You do not need to request this refund; it is processed automatically when we discover a blank roll during development.</p></li></ul><p>If you have any questions about our blank film refund policy or need assistance with a specific refund, please don&apos;t hesitate to contact us.</p>

Refund Policy for Blank Film

Need quick answers? Use our Live Chat! Reach out to our Rewind Photo Lab team instantly. We're here to provide immediate help and advice for all your queries.

Have questions? Use our Contact Form! Our team at Rewind Photo Lab is here to provide prompt, personalised guidance and support for all your analog photography needs.

Prefer talking over typing? Dial our number! At Rewind Photo Lab, our knowledgeable team is just a phone call away.

Mail/Drop box Order Form

Service Terms

Careers

Film Processing

Motion Picture Processing

Printing

Order Form

Rewind Photo Lab

Learn about Rewind Photo Lab's operational guidelines, including storage, retrieval, refunds, and service expectations. Essential information for a smooth experience with our lab services.

Customer Policies

Deep Storage and Negative Retrieval: Your Guide to Film Storage

Refund Policy for Blank Film